We hope you enjoy GreenGrassLife products! Should you have any questions that are not answered below, please do not hesitate to contact us 800–557-9017 ext 707.
GreenGrassLife accepts payments through Chase Payment Tech. You do not need a Chase Account to utilize the system:
You can choose the Chase Payment Tech Option during checkout. After you submit your order click the “Pay Now” button. Scroll down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a Chase Payment Tech account.
Packages will NOT be sent until the payment has been received. Customers are obliged to pay within three days of placing the order. GreenGrassLife will provide you with one additional day (that’s four days total). If payment has not been received on the fourth day, the transaction will be cancelled.
If you are having issues with Chase Payment Tech or any other aspect of the transaction, please do not hesitate to contact us. We will work with you to resolve any issues.
All orders will ship within 3–5 business days from the date of payment. All packages will be sent via UPS GROUND to avoid excessive shipping costs. We only ship to the continental United States, Mexico and the all of Caribbean. When shipping overseas, customs can delay packages by up to 6 weeks.
All orders are sent via UPS Ground, unless noted otherwise. If priority or first-class-mail is preferred, please notify GreenGrassLife prior to making the purchase.
If the shipping address is different from the address provided through our site or Chase Payment Tech, please contact GreenGrassLife prior to payment. If what you provide on our website and/or Chase Payment Tech addresses are different, and no special instruction has been provided, GreenGrassLife will send the order to the address provided through our site.
Refunds & Exchanges
If upon receipt, sprouts or products are spoiled and evidence of poor quality can be proven, we will issue you a full credit for the product purchased. However, at this time, shipping dates and times cannot be guaranteed so shipping costs cannot be credited.
Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
Privacy Contact Information
By e-mail: Info@greengrasslife.com
By Phone: 800–557-9017
We reserve the right to make changes to this policy at any time. Any changes to this policy will be posted on this web page.