Poli­cies

We hope you enjoy Green­GrassLife prod­ucts! Should you have any ques­tions that are not answered below, please do not hes­i­tate to con­tact us 800–557-9017 ext 707.

Pay­ment

Ship­ping

Refunds & Exchanges

Cus­tomer Pri­vacy Policy

 

Pay­ment
Green­GrassLife accepts pay­ments through Chase Pay­ment Tech. You do not need a Chase Account to uti­lize the system:

You can choose the Chase Pay­ment Tech Option dur­ing check­out. After you sub­mit your order click the “Pay Now” but­ton. Scroll down and you will see the option to pay with a Credit or Debit Card WITHOUT hav­ing to sign up for a Chase Pay­ment Tech account.

Pack­ages will NOT be sent until the pay­ment has been received. Cus­tomers are obliged to pay within three days of plac­ing the order. Green­GrassLife will pro­vide you with one addi­tional day (that’s four days total). If pay­ment has not been received on the fourth day, the trans­ac­tion will be cancelled.

If you are hav­ing issues with Chase Pay­ment Tech or any other aspect of the trans­ac­tion, please do not hes­i­tate to con­tact us. We will work with you to resolve any issues.

Ship­ping
All orders will ship within 3–5 busi­ness days from the date of pay­ment. All pack­ages will be sent via UPS GROUND to avoid exces­sive ship­ping costs. We only ship to the con­ti­nen­tal United States, Mex­ico and the all of Caribbean. When ship­ping over­seas, cus­toms can delay pack­ages by up to 6 weeks.

All orders are sent via UPS Ground, unless noted oth­er­wise. If pri­or­ity or first-class-mail is pre­ferred, please notify Green­GrassLife prior to mak­ing the purchase.

If the ship­ping address is dif­fer­ent from the address pro­vided through our site or Chase Pay­ment Tech, please con­tact Green­GrassLife prior to pay­ment. If what you pro­vide on our web­site and/or Chase Pay­ment Tech addresses are dif­fer­ent, and no spe­cial instruc­tion has been pro­vided, Green­GrassLife will send the order to the address pro­vided through our site.

Refunds & Exchanges
If upon receipt, sprouts or prod­ucts are spoiled and evi­dence of poor qual­ity can be proven, we will issue you a full credit for the prod­uct pur­chased. How­ever, at this time, ship­ping dates and times can­not be guar­an­teed so ship­ping costs can­not be credited.

Cus­tomer Pri­vacy Pol­icy
Please read this pri­vacy pol­icy before using the site or sub­mit­ting any per­sonal infor­ma­tion. By using the site, you are agree­ing to the prac­tices described in this pri­vacy pol­icy. These prac­tices may be changed at any time and will be posted on this web page. Changes will only apply to activ­i­ties and infor­ma­tion on a going for­ward, not retroac­tive basis. You are encour­aged to review the pri­vacy pol­icy when­ever you visit the site to make sure that you under­stand how any per­sonal infor­ma­tion you pro­vide will be used.

Note: the pri­vacy prac­tices set forth in this pri­vacy pol­icy are for this web­site only. If you link to other web­sites, please review the pri­vacy poli­cies posted at those sites.

Col­lec­tion of Infor­ma­tion
We col­lect per­son­ally iden­ti­fi­able infor­ma­tion, like names, postal addresses, email addresses, etc., when vol­un­tar­ily sub­mit­ted by our vis­i­tors. The infor­ma­tion you pro­vide is used to ful­fill you spe­cific request. This infor­ma­tion is only used to ful­fill your spe­cific request, unless you give us per­mis­sion to use it in another man­ner, for exam­ple to add you to one of our mail­ing lists.

Dis­tri­b­u­tion of Infor­ma­tion
We may share infor­ma­tion with gov­ern­men­tal agen­cies or other com­pa­nies assist­ing us in fraud pre­ven­tion or inves­ti­ga­tion. We may do so when: (1) per­mit­ted or required by law; or, (2) try­ing to pro­tect against or pre­vent actual or poten­tial fraud or unau­tho­rized trans­ac­tions; or, (3) inves­ti­gat­ing fraud which has already taken place. The infor­ma­tion is not pro­vided to these com­pa­nies for mar­ket­ing purposes.

Com­mit­ment to Data Secu­rity
Your per­son­ally iden­ti­fi­able infor­ma­tion is kept secure. Only autho­rized employ­ees, agents and con­trac­tors (who have agreed to keep infor­ma­tion secure and con­fi­den­tial) have access to this infor­ma­tion. All emails and newslet­ters from this site allow you to opt out of fur­ther mailings.

Pri­vacy Con­tact Infor­ma­tion
If you have any ques­tions, con­cerns, or com­ments about our pri­vacy pol­icy you may con­tact us using the infor­ma­tion below:

By e-mail: Info@greengrasslife.com
By Phone: 800–557-9017

We reserve the right to make changes to this pol­icy at any time. Any changes to this pol­icy will be posted on this web page.